FAQ Section

Answers to frequently asked questions

Payment of a parking charge is an admission of liability. Appeals will not be considered after payment has been made

Tickets are not transferable between vehicles, each vehicle must purchase a ticket prior to leaving the car park from a pay and display machine and ensure that it is correctly displayed.

If you transfer or accept a ticket that was purchased by another patron of the car park, you are liable for a charge notice to be affixed to your car or receive one through the post.

The machines do not give change and it is the responsibility of the driver to use, where possible, the correct money.

If you leave the car park prior to purchasing a ticket then you are liable for a parking charge to be affixed to your vehicle or sent through the post.

CCJ – If you have been taken to the county court for failing to pay outstanding charges, and were unsuccessful, you may have been issued with a county court judgement (CCJ). This will stay on your credit rating for a long time and will hinder, or even prevent, you getting any kind of credit. You need to settle this debt with us so we can write to the courts and inform them that the debt has been settled.

In some cases, we will get an order from the High Court to enforce the debt and authorised bailiffs to seize assets, which will be sold to cover the costs of the debt.

Anyone that parks on-site must do so in accordance with the site rules – you are not exempt because you are working on site unless pre-authorised by the control centre, prior to parking.

Disabled badges and also more commonly known as blue badges are only valid on the highways in the correct areas (please refer to the handbook that comes with the blue badge).

If you park with a blue badge on display but not a permit and parking is not pre-authorised by the control centre, then you are liable for a charge notice to be affixed to your vehicle or sent through the post.

The only people who are exempt from the conditions of parking are those who abide by the parking conditions which are listed on the signs in and around the car park. The only other exceptions are fully livered emergency vehicles that are on duty and on-call doctors (fully livered vehicle with a valid doctor’s permit displayed).

Carers permits are not valid on private land and can only be used on the highways, unless pre-authorised by the control centre prior to parking.

We do not accept notes as a form of valid permit, it is not our responsibility to ring the driver and request they move.

The only reason anyone would leave a note is if they’re aware of the car park rules and have read the signs. Our clients give valid permits to those who are authorised to park – parking is conditional and not a right, even if you are visiting or working on site.

If you have received a letter from a debt recovery company and wish to pay the outstanding charges, you will need to contact the debt recovery company direct as this is now out of our hands and the additional charges they have applied are to cover their costs.

Appeals can be lodged online through our website or sent in the post in writing (recorded).

You have 28 days to challenge a ticket and 28 days to challenge a parking charge notice.

The charge should be paid by the driver/keeper within 28 days from when the charge was issued unless the charge is with the appeals board. If the charge remains unpaid and no appeal has been lodged, then we will request the keeper details from the DVLA on the 29th day. Once we have the keeper details we will send a formal demand to the keeper for the full amount.

If this still remains unpaid then the debt will be sent to a debt recovery specialist at a higher rate who will attempt to settle the debt or start the county court proceedings against the driver.

We can chase a debt for 6 years from the date of issue, so if you have not heard anything for a while from us, then please do not be fooled into thinking you have got away with the charge.

The receipt will not show a VAT number as a parking charge is essentially a contract between ourselves and the driver/keeper and not considered a supply of service to the landowner. They do not pay for the service and we do not compensate them for any loss caused by any unauthorised vehicle parked on their land. 100% of the charges are retained by the operator which contributes towards the cost of running the business, which in turn is deemed outside the scope of VAT.

‘If your appeal is received within 14 days of issue, the discounted rate will be put on hold until the appeal has been reviewed. If the appeal is declined, the discounted rate will be reset and you will have a further 14 days to pay at the discounted rate.’

All of our operatives are trained to a very high standard and for each parking charge issued, they take numerous pictures to record the event. These pictures are date and time stamped.

It is the responsibility of the driver to ensure that when they are exiting the vehicle the permit is on display. Once they have exited the vehicle, they should take a quick glance from the outside of the windscreen to ensure the permit and/or ticket is clearly displayed, so it can be seen by our patrol operatives.

It is not the responsibility of our patrol staff to look on the floors or seats to try to find a permit or ticket. The signs located within the car park clearly state that permit/tickets must be clearly displayed in the front windscreen.

All of the fees that we charge are in line with the Protection Of Freedoms Act 2012 and the code of conduct set out for all approved operators.

If you are requesting that we send you a breakdown of the profit and losses suffered by the landowner (our client) and the parking operator (us), please note this does not apply to a contractual relationship between ourselves and the drivers. The terms of parking were agreed by the driver when they chose to ignore the parking rules that are displayed on the signs in and around the car park.

They then have contractually agreed to pay a parking Charge Notice and that they accept the liability of payment of that charge, made payable to the parking operator.

The fees we charge contribute to the free of charge services we supply the landowner and as such, the contract is not between the landowner and the driver but between the operator and the driver and/or keeper.

Our contracts between us and the landowner/agents are protected through the Data Protection Act 1998, updated April 2018. However, should the case be taken to the county court to recover a debt then it will be produced to the courts.

Many online forums & advice centres will tell you this is just an invoice, and you don’t have to pay this charge, this is factually incorrect, Charges are issued under a contractual relationship with the driver and/or keeper of the vehicle – the terms of parking are listed on the signs within the car park showing the contractual rates.

These charges are in line with the International Parking Community code of conduct and Schedule 4 of the Protection Of Freedoms Act 2012 (POFA).

If the driver of the vehicle chooses to ignore the terms and continue to park, they are accepting liability and are contractually agreeing to pay a parking charge to ourselves.

We have a valid contract with the landowner and are a fully accredited operator with the IPC. This gives us reasonable cause to request the keeper details from the DVLA to pursue any outstanding debts through the county court.

The majority of the CCJ’s issued against drivers and/or the keepers of vehicles that have unpaid charges outstanding all claimed that they read information online, so they thought they did not have to pay the charge – these people now have had their credit rating severely affected with a County Court Judgement issued against them.